How To Order 

Orders

1. How do I place an order?

1. First step is to register with us as a member by clicking here.
2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT’S NEW category link and you can filter your search by size and colour. 
3. Once you have found the item you want, select your size and click on the ADD TO CART button.
4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’. 
5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out. 

2. What do I do if there's a problem with my order?

Our customer service representatives are more than happy to help you. Email us at customerservice@butiknewlookfashion.com or call +60143747486.

3. What payment methods do you accept?

You can either pay by:

• MOLPay Payment Gateway (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)
• PayPal
  If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. 

4. I couldn't proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately via email, call or live chat and we'll assist in canceling your order so that you can place a new one. We'd ask for your kind assistance not to bank in/transfer the amount to our bank account as we can't guarantee the item you purchased is still in stock.

5. Can I cancel my order?

Yes, you can but you will need to call us on our hotline as soon as possible so that we won’t process your order.

6. Why was my order canceled?

In most cases, orders are automatically canceled if we do not receive payments from you via MOLPay/PayPal. However, if the amount has been deducted from your bank account, kindly email us at customerservice@butiknewlookfashion.com and we'll sort it out right away!

7. How do I add an item to my order after checking out?

You will need to make a separate order altogether.

8. I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please email us your order ID and the item you did not receive to customerservice@butiknewlookfashion.com. 

9. I've received an incorrect item in my order.

We are terribly sorry about that! Please email us your order ID and the item you did not receive to customerservice@butiknewlookfashion.com. You will then need to return the incorrectly received item back to us.

10. Do you restock items?

Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.

11. Can you let me know when an item has been restocked?

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and Instagram, so don't forget to subscribe and check frequently!